DELIVERY POLICY
At Janyia's Cupcakes, I aim to make your experience as smooth and sweet as possible. Please review the following delivery guidelines before placing your order
Effective Date: [07/19/2025]
DELIVERY AVAILABILITY
Local delivery is available within [insert mileage or city/area name] for an additional fee, which varies based on distance. Delivery must be requested and confirmed at the time of order placement. I do not offer same-day delivery. Please allow enough time when booking.
DELIVERY TIMES
Deliveries are scheduled based on availability. A specific delivery window will be provided once your order is confirmed. Please ensure someone is available to receive the order during the agreed delivery time. I am not responsible for delays due to incorrect addresses, unanswered doors, or customer unavailability.
HANDLING & RESPONSIBILITY
All orders are carefully packed aged for safe transport. Once delivery is completed and confirmed, responsibility for the order transfers to the customer. I am not liable for damage that occurs after the order has been delivered.
DELIVERY ADDRESS
Please double-check that your delivery address is correct at the time of ordering. changes to delivery address must be made at least 48 hours in advance. Last-minute changes are not guaranteed.
MISSED DELIVERIES
If no one is available at the delivery location and prior arrangements have not been made, the order may need to be rescheduled for pick, or a re-delivery fee may apply.
WEATHER OR EMERGENCY DELAYS
In the event of severe weather, traffic issues, it unexpected emergencies, delivery may be delayed or rescheduled. I will contact you promptly in such cases.
Thank you for your understanding and for choosing Janyia's Cupcakes!