PICKUP POLICY
At Janyia's Cucpakes, every order is made fresh with love and care. To ensure a smooth pickup process and the best quality, please review the following policy.
Effective Date: [07/19/25]
PICKUP LOCATION
All pickups will take place at
South Tryon, NC | Lawyer Rd, MinthHIll | Open areas that agreed between the customer and owner
PICKUP TIMES
Pickup times are scheduled in advance and must be confirmed at the time of ordering. Please arrive on time. Late arrivals may result in delayed hand-off or rescheduling, depending on availability. If you are running late, please notify me as soon as possible. A grace period of up to 15 minutes may be given.
PICKUP PROCESS
Orders will be packaged and ready for easy pickup. Please double-check your order before leaving the pickup location. Once the order has been kicked up responsibility transfer to the customer. I am not responsible for any damage that occurs after the order leaves my possession.
MISSED PICKUPS
If you miss your scheduled pickup times and do not communicate in advance, your order may need to be rescheduled, and a re-handling it rescheduling fee may apply. Orders not picked up within 24 hours without notice are considered forfeited and are non-refundable.
WEATHER & SAFETY
Please plan ahead during hot or cold weather. Keep your desserts in a cool, stable environment to maintain quality and freshness. I am not liable for damage caused by improper storage after pickup.
Thank you for your cooperation and for supporting Janyia's Cupcakes! I look forward to taking you day a little sweeter.